Frequently Asked Questions (FAQs)

1. Do you have a physical shop?

Yes. You can visit us at Special Plaza 1, Lagos Avenue, East Legon, Accra, Ghana during our business hours from 8:30 am to 6:00pm on weekdays and 9:30 am to 5:00pm on Saturdays. 

2. Do you offer wholesale services?

Yes we offer wholesale services. Please contact us for wholesale pricing and minimum order quantities.

3. Do you deliver across Ghana?

Yes. We deliver nationwide through trusted courier partners including VIP and Fed Ex.

4. Do you offer international shipping?

No. We do not offer international shipping yet. 

5. How long does delivery take?

Delivery times vary depending on your location. Orders within Accra will be delivered the next day. Orders outside Accra are delivered within 2 to 4 days. 

6. Can I return or exchange an item?

Yes. Returns and exchanges are generally not accepted in accordance with our Refund & Returns Policy. However if you receive a defective product, you must notify us within five (5) days for a return.

7. How do I know which size to choose?

Each product includes size information where available. If you need further assistance, our team will be happy to help you choose the right size before you place your order.

8. Will the product look exactly like the photos?

We make every effort to display our products accurately. However, colours may vary slightly depending on your device's screen settings.

9. How can I contact Joygenn Trading?

You can call or WhatsApp us on 055 700 6024 or email joygenn.trading@gmail.com. Our team will be happy to assist you.

10. Can I buy items in bulk for events or organisations?

Yes. We welcome bulk orders for businesses, organisations, schools and events. Contact us for pricing and availability.